Why can’t I connect to the internet on my dongle, tablet, laptop or Mobile Wi-Fi?

Usually this is because the Access Point Name (APN) settings on your device (which dictate what your device will try and connect to) are different from those on your SIM (which dictate what your device and SIM are allowed to connect to).

APN settings are related to your internet account type and price plan as follows:

Pay as you go plan

APN

username and password

£5 for 250MB, lasting up to 30 days

smart

web 

£15 for 1GB, lasting up to 90 days

pp.internet

web

£15 for 2GB, lasting up to 30 days

ppbundle.internet

web

     
Pay monthly plan

APN

username and password

All plans and devices

internet

web

Please check and change your device APN settings if you are having connection problems. 

If you've checked your APN and everything's correct, make sure you've got good coverage.